Not Getting NBPTS Emails?
Think you may have accidentally been unsubscribed from NBPTS emails? Enter your email here and you will receive an email with a link to your blast email profile. Through this page you can see if you are unsubscribed as well as change your email opt-in lists.
If you are subscribed, and still are not getting emails, check your spam, junk, or bulk folder for emails from NBPTS.
If there are no NBPTS emails in your spam folder, your Internet Service Provider (ISP) may be blocking one of Constant Contact's (the system used by NBPTS to send emails) IP addresses. Since Constant Contact does not always send your email from the same IP address, it is not possible to determine which particular IP address has been blocked.
To make sure that all the IP addresses are being accepted by the contact's Internet Service Provider (ISP) you will want to have them whitelisted by the ISP. This should resolve the issue. Here is a sample letter you can send to your ISP so they can ensure you receive important emails from NBPTS:
Letter to Send to Your ISP
To: ISP Customer Support
Subject: Remove Constant Contact Block
Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these communications and would like to receive them using this email address.
The sender of these emails uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has strict anti-spam policies in place. Because your filters block emails from Constant Contact I am unable to receive these communications.
I ask that you please help me determine why these emails are being blocked. For further information about Constant Contact or to request more information from them such as log files, the Ops team can be reached at - 781.472.8103 or ops@constantcontact.com.
Mail from Constant Contact can be found by the following characteristics for whitelisting:
"Envelope from:" domains:
@in.constantcontact.com
@in.confirmedcc.com
Sending IPs:
All mail from Constant Contact is sent from:
IP Range: 208.75.123.0 - 208.75.123.255
CIDR: 208.75.123.0/24
Network/Netmask: 208.75.123.0 255.255.255.0
Specific IPs sending from this range:
208.75.123.1 coi001.confirmedcc.com
208.75.123.2 coi002.confirmedcc.com
208.75.123.3 coi003.confirmedcc.com
208.75.123.103 coi103.confirmedcc.com
208.75.123.130 ccm22.constantcontact.com
208.75.123.131 ccm23.constantcontact.com
208.75.123.132 ccm24.constantcontact.com
208.75.123.133 ccm25.constantcontact.com
208.75.123.161 ccm26.constantcontact.com
208.75.123.162 ccm27.constantcontact.com
208.75.123.225 ccm29.constantcontact.com
208.75.123.226 ccm30.constantcontact.com
208.75.123.227 ccm31.constantcontact.com
208.75.123.228 ccm32.constantcontact.com
208.75.123.193 ccm33.constantcontact.com
208.75.123.194 ccm34.constantcontact.com
208.75.123.134 ccm134.constantcontact.com
208.75.123.135 ccm135.constantcontact.com
208.75.123.195 ccm35.constantcontact.com
208.75.123.196 ccm36.constantcontact.com
208.75.123.250 ccm37.constantcontact.com
208.75.123.163 ccm38.constantcontact.com
208.75.123.164 ccm39.constantcontact.com
208.75.123.165 ccm165.constantcontact.com
208.75.123.166 ccm166.constantcontact.com
208.75.123.197 ccm197.constantcontact.com
208.75.123.198 ccm198.constantcontact.com
208.75.123.245 mail245.nutshellmail.com
Please let me know when this matter is resolved. Thank you.