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My Profile

  1. How do I access my candidate information through My Profile?
  2. How can I print a receipt of payments submitted?
  3. How can I make a payment after my application is submitted and what are the options?
  4. If I ask NBPTS to make updates to my personal information, is there a charge?
  5. What information can I update in My Profile?
  6. I am an NBCT and need to update my information. How can I do this?
  7. I forgot my User Name and/or Password. How can I log into My Profile?


  1. How do I access my candidate information through My Profile?

    2.  

    In order to access your information, follow these steps:

    • Go to the NBPTS Web site
    • Select the For Candidates tab
    • Select My Profile from the menu
    • Login to My Profile

    If you do not remember your User Name and/or Password, select the RESET PASSWORD link to reset your Password and retrieve your User Name. If you experience difficulties, you may call 1-888-780-7805 to speak with one of our representatives for assistance.


  2. How can I print a receipt of payments submitted?

    3. Login to My Profile and select Fees & Payments. Under the Account Summary and Details is the Print Receipt button. This is considered an official receipt for all funds paid.


  3. How can I make a payment after my application is submitted and what are the options?

    4. To make an online payment, follow these steps:

     

    • Login to My Profile
    • Select Fees & Payments
    • Scroll down to Details
    • Select Make a Payment
    • Select Print a Receipt if you want a receipt

    Besides e-checks and credit card payments, candidates may submit personal checks, cashier's checks, or money orders.


  4. If I ask NBPTS to make updates to my personal information, is there a charge?

    5. No. Please note, however, when you login to My Profile, you have the ability to make many updates yourself.


  5. What information can I update in My Profile?

    6. Candidates can update all contact information and the "release name" elective. All other changes should be submitted in an online inquiry through your NBPTS Inbox - Ask NBPTS, faxed to 1-888-811-3514, or mailed to:

    NBPTS Processing Center
    11827 Tech Com, Suite 200
    San Antonio, TX  78233


    Include your name and your NBPTS ID number and clearly state the changes you wish to be made. Valid documentation (a clear copy of your photo ID/driver's license enlarged 200 percent) must be submitted with all name change requests.


  6. I am an NBCT and need to update my information. How can I do this?

    7. Simply login to My Profile to review and update your personal information.


  7. I forgot my User Name and/or Password. How can I log into My Profile?

    8. Use the link RESET PASSWORD on the My Profile page to reset your password and retrieve your user name.


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