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My Profile

  1. Why can't I access my candidate information at the National Board Registration & Information Center's My Profile site?
  2. How can I print a receipt of payments submitted?
  3. How can I make a payment after my application is submitted?
  4. What information can I update in My Profile?
  5. I am already a National Board Certified Teacher and need to update my information. How can I do this?
  6. I forgot my username and/or password. How can I log into My Profile?


  1. Why can't I access my candidate information at the National Board Registration & Information Center's My Profile site?

    2. All the information in your candidate profile must match the login information. When accessing your profile, be sure to enter the leading zero(s) before your candidate ID number. Add one zero if you are a new candidate and two zeroes if you are a retake candidate. Your last name must appear exactly as it was entered on your application. If applicable, try using your hyphenated name (without the dash).
    Your date of birth must be entered with two digits for the month, two digits for the day, and four digits for the year.


  2. How can I print a receipt of payments submitted?

    3. You may make a copy of your payment history in your candidate profile by logging in to My Profile and clicking on the View Payment History tab. The information you print is considered an official receipt of paid funds.


  3. How can I make a payment after my application is submitted?

    4. After your application is received, you can make future payments by clicking on the Submit Payment button on the Fee Status View in the Check My Candidacy Status section of My Profile. Credit card payments will appear in your record on the next business day after payment.


  4. What information can I update in My Profile?

    5. Candidates can make updates to their address (including their e-mail address), their telephone number, the "release name" elective (Question #38 on the candidate application), and their social security number if they are inputting their number for the first time. All other changes should be faxed to 1-888-811-3514 or mailed to:

    NBPTS Processing Center

    11827 Tech Com Way, Suite 200

    San Antonio, TX  78233


    Include your name and your candidate ID number and clearly state the changes you wish to be made. Valid documentation must be submitted with all name change requests.


  5. I am already a National Board Certified Teacher and need to update my information. How can I do this?

    6. Log in to My Profile to review and update your personal information to ensure that your record is complete.


  6. I forgot my username and/or password. How can I log into My Profile?

    7. If you have forgotten your username and/or password, there are provisions for resetting one or both on the My Profile log-in page.  When you access My Profile to log-on, you will see an option to Reset your username and password.  Selecting this option, you will have an opportunity to use either your 8-digit candidate ID or Social Security number, your last name, and date of birth. Then follow the prompts to reset your username and/or your password.  If you encounter problems, please call 1-800-22TEACH (1-800-228-3224) for assistance.


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