Candidates
- How do I withdraw?
- If I withdraw, will I be eligible for a refund?
- I am a first-time candidate preparing to submit my portfolio entries, but I am not able to complete all of them before the portfolio deadline. Can I defer any of the entries?
- What happens if I requested a retake, but then cannot complete a portfolio entry or assessment center exercise?
- Will my eligibility period be extended if I elect to defer a retake entry or exercise?
- How do I withdraw?
- Completing and submitting the online Withdrawal Form available from your online account in My Profile.
- Completing the Withdrawal Form provided with the Eligibility Verification Packet (provided in your portfolio box). The form is also available online. Download form, complete and fax to 1-888-811-3514 or mail to:
NBPTS Processing Center
11827 Tech Com Way, Suite 200
San Antonio, TX 78233 - Submitting your request through the online Candidate Inquiry Service specifying that you wish to withdraw. Be sure your candidate ID number is provided in all communications. You may monitor the status of your withdrawal by using logging onto My Profile.
- If I withdraw, will I be eligible for a refund?
- I am a first-time candidate preparing to submit my portfolio entries, but I am not able to complete all of them before the portfolio deadline. Can I defer any of the entries?
- What happens if I requested a retake, but then cannot complete a portfolio entry or assessment center exercise?
- Will my eligibility period be extended if I elect to defer a retake entry or exercise?
Any candidate who chooses to withdraw from the assessment process is responsible for notifying NBPTS in writing by either one of the following options:
You may be eligible for a refund of your candidate fee, less the $500 nonrefundable portion (minus any fees paid to modify your candidate record), if your Withdrawal Form is received prior to your portfolio deadline and before your scheduled assessment center appointment.
No refund requests will be honored after your portfolio deadline or after your assessment center appointment date has passed.
All outstanding assessment center appointments must be cancelled prior to requesting a refund and no refunds will be processed until outstanding appointments are cancelled. You will be responsible for canceling any previously scheduled assessment center appointments prior to requesting a refund. Finally, if a third-party payer provided any portion of your fee, notify them of your withdrawal if required to do so. No full refund requests will be honored, regardless of the circumstances.
Deferment is not an option during your first year. Any entries (or exercises) you do not submit will be carried over into retake status. It will be necessary to apply to complete those entries (or exercises) when you submit your retake application and pay the associated retake fees. Candidates who cannot complete their portfolio should always check with their third party payer to see if the third party payer can enact repercussions (i.e., repayment of the assessment fee) if a candidate does not submit a completed portfolio.
Your eligibility will expire if you do not submit at least one portfolio entry by the March 31 deadline or take an assessment center exercise prior to June 15.
If after paying the retake fee for one or more portfolio entries or assessment center exercises, you find that you cannot complete your portfolio retake entries or take your assessment center retake exercises during the assessment center testing window, you may choose to defer submitting a new response for up to one year, provided you are still eligible to retake.
Your retake fee will not be refunded, and NBPTS will require $125 per portfolio entry or assessment center exercise to reinstate your deferred retakes. To defer, your request must be submitted prior to the deadline for submission of retake portfolio entries, and at least 10 business days prior to the end of your designated assessment center testing window designated for retaking exercises (or ten business days prior to your scheduled assessment center appointment). Submit deferral requests via your online account in My Profile or in writing to:
NBPTS Processing Center
11827 Tech Com Way, Suite 200
San Antonio, TX 78233
No assessment center exercises can be deferred after June 1. Once you notify NBPTS of your intent to defer, you must then complete a new retake application and pay the deferment fee in the next assessment year. If you do not complete a new retake application and pay the deferment fee, you will forfeit all fees paid. You cannot defer any portfolio entries or assessment center exercises if you are in your last year of eligibility. Retake submissions can only be deferred once.
No. When you elect to defer a portfolio retake entry or assessment center retake exercise, you are effectively declining one retake opportunity. Retakes must be taken within your 24-month eligibility period that begins with the date printed on your score report as a first-time candidate. No extensions of the retake period will be granted.