Scheduling an Appointment

Find everything you need to schedule an assessment center appointment, make changes to an existing appointment and find testing dates and times.  If you are requesting testing accommodations, you should not schedule your appointment until you receive notification of your request.

• Set the Date
• Scheduling Your Appointment
• When & Where to Test
• Changes to Your Appointment

Set the Date

Assessment Center Testing Window

• 2009-2010 Candidates: January 4, 2010 - June 15, 2010

Eligible candidates - Authorizations to Test (ATTs) will begin to be mailed to eligible candidates in December 2009. Once you receive your ATT:

Your must review and confirm that the information appearing on your ATT is correct. If you need to make a change to the information on your ATT, refer to the instructions below. Do not schedule your assessment center appointment until all information is correct.

If you need to correct your name in your profile, promptly send a written request along with a copy of a valid driver's license enlarged to 200% to:

NBPTS Processing Center
11827 Tech Com, Suite 200
San Antonio, TX  78233
(888) 811-3514 (fax)

NOTE: Allow 10 business days for the change to be processed before attempting to schedule your appointment.

Scheduling Your Appointment

As soon as you receive your ATT, you can schedule your assessment center appointment either online or by telephone. See "Certificate-Specific Exceptions" in the Assessment Center Policy and Guidelines (PDF - 323kb).

Because some assessment centers might fill up early, you are encouraged to schedule your appointment as far in advance as possible. Plan ahead to ensure that you are able to secure an appointment within your testing window. You must schedule your appointment at least one business day (24 hours) in advance.

When and Where to Test

You may select your first and second choice assessment center locations before scheduling your assessment center appointment. A list of Pearson Professional Centers is available by selecting "Locate a Test Center" on the Pearson VUE Web site at www.pearsonvue.com/NBPTS. Before scheduling your appointment, be sure that you have your ATT so that you can provide your name and your NBPTS candidate ID number exactly as they appear on your ATT.

To schedule your assessment center appointment online: Go to the Pearson VUE Web site at www.pearsonvue.com/NBPTS and click on "Schedule a Test." Please note that you must use 10 digits when entering your NBPTS ID number as you apply. Add two leading zeros to the left of the number to equal 10 digits. (For example: if your ID is 02345678, then you must enter 0002345678.)

To schedule your assessment center appointment by telephone: Call the Pearson VUE Call Center at (888) 288-3028 Monday-Friday, 7:00 a.m.-7:00 p.m. CST (excluding holidays).

After you have made your appointment, you will receive a confirmation letter that includes the date and time of your appointment as well as directions to the assessment center. If you provided an e-mail address when you scheduled your appointment, the confirmation will be sent by e-mail; otherwise, it will be sent via U.S. mail. Check your confirmation letter to make sure that all information provided is correct. If you identify any discrepancies with your appointment information, contact Pearson VUE at (888) 288-3028.

Changes to Your Appointment

If you must make any changes to your scheduled appointment, contact Pearson VUE at (888) 288-3028.

Rescheduling – If you need to reschedule your appointment, you must do so no later than one business day (24hrs) in advance.
Cancellations – If you need to cancel your appointment, you must do so no later than one business day (24hrs) in advance.

For detailed procedures about your appointment process, read the Assessment Center Policy and Guidelines (PDF - 323kb).