Contact Us

How Can We Help You?

Whether you’re a candidate with a specific question, or are just looking for more information about Board certification, we’re here to help.

Request Your NBCT Certificate

If you would like to order a copy of your NBCT certificate, please complete and return the Certificate Request Form.

National Board Main Office

1525 Wilson Blvd., Ste. 700
Arlington, VA 22209
(703) 465-2700


Email Signup

Speak to Our Customer Support Team

Customer Support Hours:

Monday through Friday, from 8:00 a.m. to 6:00 p.m. CST.

Summer Hours:

From June 16 through Labor day, you can reach National Board Customer Support Monday through Friday, from 9:00 a.m. to 5:00 p.m. CST

Or Submit Your Question to Customer Support Online

Have a question? Submit your question using the National Board web form.

Once received, you will receive an automated email with your assigned case number. Response times will vary depending on the number of questions we are handling and the amount of research needed to respond to your question; please allow up to 7 business days for response.

If you are a Third Party Payer, please submit your questions and/or Transmittal Memos using the Third Party Payer web form.

Digital Badge

Badges for NBCTs who achieved or maintained in December 2023 will be available by the end of January 2024.

For questions regarding our digital badge feature, or to request access to a badge, please use this form.